1. Improve meeting productivity and follow-up processes

2. Enhance customer service by providing faster and more comprehensive responses

3. Streamline internal communication and information retrieval

4. Reduce time spent on administrative tasks

AV Media faced several challenges in their day-to-day operations:
● Time-consuming note-taking during client meetings

● Inefficient post-meeting administrative tasks

● Difficulty in quickly accessing and utilising historical client information

● Keeping up-to-date with various event platforms and technologies

These challenges often resulted in:
● Reduced presence and engagement during client meetings

● Delays in follow-up actions and proposal creation

● Potential missed opportunities to provide additional value to clients

To address these challenges, AV Media implemented Numa's AI technology, focusing primarily on two key features:
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1. Meeting Analyser App
● Summarises meeting content
● Generates action items and key points about client event requirements
● Provides a foundation for event briefs and proposals

2. Numa AI Chat Assistant
● Acts as an AI assistant for quick client historic information retrieval
● Helps answer specific client questions, including additional ideas, advice and recommendation suggestions
● Assists in drafting customised client communications

The implementation of Numa's AI technology has yielded substantial benefits for AV Media:

Improved Meeting Efficiency

● Team members can be more present during meetings without the distraction of note-taking
● 80-90% accuracy in meeting summaries

Enhanced Customer Service

● Faster response times to client inquiries
● More comprehensive and up-to-date information provided to clients
● Ability to offer additional value and recommendations

Streamlined Internal Processes

● Reduced time spent on post-meeting administrative tasks
● Easier access to historical client information and technical details
● Improved accountability in team communications

Increased Value Delivery

● Ability to provide more thoughtful and customised information to clients
● Enhanced expertise sharing across the team

AV Media sees their adoption of Numa as just the beginning of their AI journey. They are excited about:

● Further integration of AI into their workflows
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● Exploring new ways to leverage AI for improved service delivery
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● Continuing to partner with a local, innovative company for AI solutions