Using Pulse, your organisation's audio and video call data can all be analysed to present insights within minutes. AI-powered automation monitors and measures engagement - based on people's tone, language and contribution on calls. These insights are then displayed in a dashboard, which decision-makers can use to prioritise change in their business.
Using call centre (or similar) audio data, Pulse can accurately measure customer sentiment and satisfaction. Get faster and consistent insights to drive CX improvements where it matters most.
Proactively manage your team using consistent and reliable employee insights. By analysing internal meetings, team health and productivity can be measured - along with gaining new insights into leadership and development opportunities.
For organisations operating in regulated markets and/or needing to conduct formal services and training remotely, Pulse is an excellent solution to ensure compliance requirements are being met - and provide direction on where improvements are needed.
Listening in on calls and monitoring engagement in meetings is hugely subjective, open to bias and tedious work. Pulse is an AI automated solution to remove this burden - and ensure that managers have the right insights to drive change in their business.
Pulse has the unique capability to connect context with conversation - and the language used with the intended sentiment (without human input). Using natural language processing and keyword analysis, Pulse is a fast and effective solution to measure engagement across all of your business.